Cancellation and Refund Policy
You can cancel your ISMS Copilot subscription at any time with no penalties. When you cancel, you'll retain access until the end of your current billing…
英文内容
You can cancel your ISMS Copilot subscription at any time with no penalties. When you cancel, you'll retain access until the end of your current billing period.
How to Cancel
- Click your profile icon in the top-right corner
- Select Manage Subscription
- In the Stripe customer portal, choose Cancel subscription
Your cancellation takes effect at the end of your billing cycle—monthly or annual, depending on your plan.
EU 14-Day Withdrawal Period
Under EU consumer protection law, customers in the European Union have a 14-day right of withdrawal (cooling-off period) from the date of purchase. However, this right is waived when you begin using the service with your explicit consent during the withdrawal period.
If you access ISMS Copilot features during the first 14 days, you waive your right to a full refund under EU withdrawal rules.
Refunds
Subscriptions are not refunded or prorated when you cancel. You'll continue to have full access until your billing period ends.
For questions about your specific situation, contact support@ismscopilot.com.