Price protection for existing customers
Active continuous subscribers keep their locked-in rate. New self-serve list prices are Plus $24, Standard $50, Pro $100, Business $200 per month.
英文内容
ISMS Copilot does not raise subscription prices for existing customers who keep an active, continuous subscription. If you subscribed at a given rate, that rate stays while the subscription stays active, even when list prices for new customers change.
This applies to paid self-serve plans. It is a standing policy, not a temporary promotion.
What this means
- Your current rate does not increase while the subscription stays active.
- New features that ship on your plan tier are included at your locked rate.
- List prices for new customers can change. Example October 2026 sold lineup: Plus $24/mo, Standard $50/mo, Pro $100/mo, Business $200/mo (annual options in the upgrade dialog).
- The 2026-10 pricing update is the live example: new-customer Plus moved from $20 to $24 and Standard from $40 to $50, with more session credits on both. Subscribers who joined before it keep their $20/$40 rate while their subscription stays active.
If you still pay an older list price (for example a pre-v2 Plus rate), that is expected under price protection as long as you never cancel.
What breaks the price lock
Price protection requires an active and continuous subscription. If you cancel and later resubscribe, you pay the current list rate at resubscribe time, not your old locked rate.
Canceling permanently ends the price lock for that subscription. Resubscribing later means the new-customer rate.
How to verify your rate
Check Settings → Billing (or Manage Subscription in the Stripe portal). Your current rate is shown there.